Responsibilities

1. Assist with troubleshooting and resolving regular service issues related to the computers, network, IP Telephones, printers, and other IT equipment and service in dormitory, ensure technical service is continuously operational in dormitory.

2. Log daily service record, monitor services and system to detect and timely report any possible emergencies.

3. Take the assigned shift both in JinQiao or Campus building to provide continuous service support. Help to arrange and supervise the student workers in dormitory.

4. Liaison for dormitory IT services. Escalate all the complex issues to Lab and Dorm support manager in a time manner.

Qualification

Required Education

Master's degree or equivalent experience

Required Experience

Experience of providing technical support and troubleshooting for hardware, software, and networking issues.

Required Knowledge, Skills, and Abilities

1. Knowledge of popular computer/mobile device system (Windows/Mac OS, iOS, Android, etc.);

2. Knowledge of networking, network infrastructures and network application;

Preferred Education

Master's degree in computer science, educational technology, or relevant fields.

Preferred Experience

1. system and software deployment

2. inventory management

Preferred Knowledge, Skills, and Abilities

1. Familiar with Mac/Linux,

2. Experience of Virtual Machine management.