1. REPORTING – Collaborate closely with FM for direction. Attend regular 1:1 sessions, weekly reports and other reports as assigned by manager. Provide comprehensive coverage in reporting to ensure effective decision making process.

2. Front desk reception management, make sure professional&uninterrupted reception service, backup arrange for self- absence, mail Service Management.

3. Office stationeries management for both of shanghai offices (including stationeries purchasing, distribution service; monthly consumption, non-standard stationeries quotation inquiry check, ensure common rooms are stoked with sufficient stationery for users (markers, notepads, easle stand etc.)

4. Pantry/Cafeteria supplies management for both of Shanghai offices (including pantry consumptions order/delivery service supervision; quotation inquiry, etc.)

5. PROCUREMENT – Compliance with CBRE China audit and China’s relevant regulation

o Manages vendor database, communication and performance review.

o Seek quotation and approval. Raise and issue Purchase Orders with JDE system, send to vendor, doing receipting, Xchanging Procedure, referral list correction, update related PO&Invoice tracking files.

o Monitor budgets assigned by FM and expenses variation, reports. Track and maintain a record of all expenses, approvals, PO, service orders.

6. SI working order register and follow up to close each case in system.

7. WISP Monthly seating occupancy update in system, office seating coordinate and set up check, provide monthly seating report.

8. On-site daily operation /supervision for both of Shanghai Office, daily check list and related reports prepare, including Janitorial, equipment maintenance, conference room equipment maintenance (VC, AV, environmental, pantry facilities etc.), for BMS/BES maintenance work, ensure onsite vendors’ operation obey HSE safety requirements, summarize vendors’ solution and enquiry quotation and recommends internal solutions/proposals to FM for further discussion/approval, and follow-up with the implementing till cases closed.

9. Coordinate with building landlord with related things.

10. Pest control management, internal potted plant, and holiday office decoration, etc.

11. Clients’ feedback survey, emergency case handling, resolves problems and/or conflicts and maintains open communication with the client to ensure satisfaction etc.

12. Performs other duties as required

Required Knowledge and Skills:

1. Highly initiative to organize follow-up every task and daily work;

2. Well-organized and logical minds, able to prioritize multiple tasks.

3. Working experience in a facilities management company would be preferred.

4. Ability to work independently and exhibit a superior professional customer service attitude.

5. Good oral and written communication skills required, and require for good writing English ability.

6. Displays a willingness and enthusiasm to learn and be guided by Senior Developers.

7. Software competency in Microsoft Office.