Roles & Main Responsibilities:

- Support dealer technical support team for infotainment system software update in support center.

- Infotainment issue analysis and follow up with upstream for issue resolution

- Technical support report performance analysis

Key program Metrics

- Improvement of customer/retailer satisfaction score

- Reduction in unit down days

- Aligned with JLR global ‘customer first’ approach

Requirements:

- Computer language knowledge, Linux is prefer

- Power user of Excel and Power Point is a must

- Fluent English

- Be available to work at least 3 days/week；

- Be with a duration for minimum 3 months；