职位描述

工作职责

你需要通过与客户建立长期关系、及时沟通学员的学习进度、解决任何紧急需求或问题以及确保满足客户的需求，来最终达成EF课程的再销售和产生英孚学员的好友推荐。

• 与学员及其家长建立信任关系              

• 向客户再销售核心课程              

• 每天与客户沟通以解决他们的顾虑和问题              

• 产生推荐学员              

• 向客户更新学习进度、回家作业以及课堂教学内容              

• 持续向客户传达所有重要信息和变化              

• 根据建议的教学流程框架准备和组织面向家长的教学活动              

• 使用CRM客户关系管理系统记录所有与班级、学员和家长管理相关的信息              

• 进班听课，更好地了解学员的表现，以与家长分享

任职要求              

• 大学学历，教育或语言相关专业优先

• 服务意识：以你希望被对待的方式来对待每一个客户              

• 销售能力：能呈现有说服力的销售推介并达成交易             

• 出色的沟通技能和问题解决能力

• 良好的英语表达能力，能顺畅完成工作中的各项沟通           

• 能够接受周末工作，周中休息（做五休二）

• 工作地点上海 20 余家校区就近分配（浦东，黄浦，静安，杨浦，虹口，宝山，长宁，普陀，徐汇， 闵行等） 

What exactly will you be doing?

You will be responsible for re-selling EF courses and generating referrals by building long-term relationships with customers, timely communicating about students’ study progress, resolving any emergent concerns or questions and ensuring that customers’ needs are met. 

• Building trust relationship with students and their parents 

• Re-selling core courses to customers

• Daily communicating with customers about their concerns and questions

• Generating referrals

• Updating customers on students’ progress, assigned homework and covered in class

• Consistently informing customers about all important information and changes

• Preparing and delivering parent-facing events following suggested framework

• Recording all the necessary group-, student- and parent- management operations using CRM system

• Observing lessons to better understand students’ performance, share with their parents 

What are the basic requirements?

• Service mindset: treating each customer the way you want to be treated 

• Sales ability: delivering effective sales pitch & closing deals 

• Excellent communication and problem-solving skills

• Good command of English, at least B1 oral and written

• University degree, major in education or language is preferred

• Ability to work on weekends (Two off-days will be between Mon. to Fri.)