Responsibilities

--Maintain and troubleshoot classroom/office hardware including: interactive projectors, cabling, laptops, desktops.

--Assist support on OS/application updates with specific tool

--Assist support and maintenance of tablet devices and trolleys

--Process helpdesk as assigned

--Other Tier 1 or Tier 2 duties as assigned by IT Manager or Director of IT

Skills and Experience Required

--Communication skills in English

--Good IT skills and technical knowledge

--Strong problem-solving skills

--The ability to take responsibility and be decisive

--Good Team-work spirit

--The ability to work under pressure and keep to deadlines

--Sense of information security

--The ability to organize and analyze complex tasks in a systematic manner

--The ability to learn new software and develop appropriate procedures independently 

--The ability to self-educate when formal instruction is not available

--Knowledge in networking/IP phone is a plus

--1 year or above experience in desktop support role

--1 year or above experience using helpdesk/ticket system

Dulwich College International is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, and successful references.

岗位职责：

--维护教室/办公室硬件，包括交互式投影仪、网络线路、笔记本及台式机，并在故障时排错

--使用工具协助操作系统及应用的更新升级

--协助维护平板设备及手推车

--处理分配到的Helpdesk任务

--其他由IT经理或IT总监分配的一线或二线支持任务

任职要求：

--具备英语沟通的能力

--良好的IT技能和技术知识

--强大的问题处理技能

--勇于承担职责，果断坚毅

--有良好的团队精神

--具备在压力上工作的能力，按时完成任务

--具备信息安全意识

 --具备系统性管理、分析繁杂任务的能力

--具备学习新软件和独立编写操作规程的能力

--具备自学能力

--有网络及IP电话经验者优先

--1年或以上桌面支持经验

--1年或以上helpdesk/ticket系统使用经验

  德威国际教育集团致力于保障和促进所有学生福利，并期望所有申请者都能遵循这一承诺。我们实践着“国际儿童保护工作组”所推崇的安全招聘惯例，致力于高标准的高效招聘实践，尤其关注儿童保护。所有岗位的任命都需通过面试、身份验证、犯罪记录审查和成功的背景调查等流程。