职位诱惑美资企业,表现良好,可以直接留用
Duties & Responsibilities
· Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;
· Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same;
· Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status
· Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling;
· Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation;
· Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization;
· Provide customers with product literature and documentation when necessary or appropriate;
· Report and manage daily sales/production reports and metrics; -
· Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties;
· Provide support and back up assistance to peers;
· Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;
· Set customer expectations and priorities for the supply chain (not just expedites)
· Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations
· Perform other duties assigned and unassigned that are required by the needs of the business;
· Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility
· After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility
· Support quality and warranty process as needed;
· Guide customer to higher revenue and margin products, as appropriate;
· Participate in on-going product, process, and business skills training;
· Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time;
· Work with sales to develop and participate in training meetings;
· Support and participate in overall business development activities of company;
· Develop, update and improve communication methods and tools.
SKILLS REQUIRED
-Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications.
-Excellent interpersonal and follow-up skills required.
-Position includes handling and follow-through of customer service issues, estimating and sales.
-Customer service and sales experience preferred
北京东城区建国门南大街7号万豪中心C座6层605单元
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