Customer Service Representative (订单管理)

北京 152-172/天 不限 本科 ≥3天 留用 招聘人数: 1

职位诱惑美资企业,表现良好,可以直接留用

职位描述

Duties & Responsibilities

·   Follow developed procedures pertinent to the effective and efficient operations of Customer Service, develops new procedures as necessary;

·   Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participates in the development of same;

·   Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and current status

·   Act as resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling;

·   Assist the Asset Management organization in resolving customer disputes by preparing or assembling supporting documentation;

·   Develop a thorough knowledge of all Enterprise products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organization; 

·   Provide customers with product literature and documentation when necessary or appropriate;

·   Report and manage daily sales/production reports and metrics; -

·    Perform various functions involving order management such as handling inbound/outbound calls from and to customers, business partners, and the sales organizations regarding; order entry, order confirmations, orders acknowledgements, order change notifications, and website inquiries, among other incidental tasks and duties;

·    Provide support and back up assistance to peers;

·    Communicate with the Materials Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues;

·    Set customer expectations and priorities for the supply chain (not just expedites)

·    Identify opportunities to improve efficiency and enhance customer satisfaction and appreciations

·    Perform other duties assigned and unassigned that are required by the needs of the business;

·    Provide sales lead information to appropriate sales representative and follow-up as appropriate; - New responsibility

·    After assisting the customers’ initial need, probe for additional sales opportunities and refer to other sales representatives, as may be appropriate; New responsibility

·    Support quality and warranty process as needed;

·    Guide customer to higher revenue and margin products, as appropriate;

·    Participate in on-going product, process, and business skills training;

·    Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time;

·     Work with sales to develop and participate in training meetings;

·     Support and participate in overall business development activities of company;

·     Develop, update and improve communication methods and tools.

 

SKILLS REQUIRED

-Individual must be detail oriented person who can multi-task and is and able to understand technical information as well as product specifications. 

-Excellent interpersonal and follow-up skills required.

-Position includes handling and follow-through of customer service issues, estimating and sales. 

-Customer service and sales experience preferred

发布时间 2018年05月25日
截止时间 2018年06月24日
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康普通讯科技(上海)有限公司 招聘认证企业

2000人以上

外资企业

http://Commscope.com

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北京东城区建国门南大街7号万豪中心C座6层605单元

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