Main responsibilities

• Receive the queries of internal employees by calls or emails and register the case accordingly in system.
• Finish new supplier information creation/change in related system in a defined time frame.
• Solve 1st level case & assign the case to 2nd level support to ensure professional and timely response to coworkers.

• Grade 3, bachelor degree in Japanese/Korea, HR/Finance related is preferred
• Customer Service related experience is preferred
• Multi-national companies related experience is preferred
• Good understanding to customers’ needs and feeling
• Service-minded attitude to solve the problems
• Proficiency in working in a Windows-based computer environment and with Microsoft Office
• Good English and Chinese (oral and written)
• A clear understanding of and a passion for IKEA core values