This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle.  The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors.  This role may focus on some or all of the accountabilities below, depending on operational requirements.  Businesses serviced : Lubricants.

•  Work with Customer Operation Specialist to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book

•  Ensure contracts and appendix are signed and stored in line with requirements

•  Review CAPEX contract as part of SCM process

•  Own contract documentation archiving and termination of customer contracts

•  Support preparing for tender bids

•  Provide “One Team” support for Deal Making.  Work to uncover issue root cause of issues and implement sustainable fixes

•  Act as resolution owner of Customer complaints.  Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

Qualifications/Requirements:

•  Well-developed communication skills and teamwork spirit

•  Ability to learn quickly

•  English capability