职位诱惑有转正机会
岗位职责:
1. Solves external and internal customers problems:
解决内外部客户问题:
Provides product information including catalog numbers, delivery, discounts, pricing, specifications, etc.
提供产品信息,包括目录号、发货、折扣、定价、规格等
Interprets Company policy with respect to damaged goods, exchanges, returns, warranties, etc.
解释公司对受损货物、换货、退货、保修等的政策。
Sends necessary correspondence including letters, literature, quotations, etc.
发送必要的文件,包括信件、资料、报价等
Interfaces with internal departments (primarily Marketing, Technical Service, and Finance) as needed.
根据需要与内部部门(主要是市场营销、技术服务和财务)进行接口
Enters customer service orders for existing accounts.
为现有客户输入服务订单。
For internal customers (primarily Marketing and Sales) assists as requested.
为内部客户(主要是市场和销售)提供协助。
Responds to customer technical emails in the Technical Service mailbox.
在技术服务邮箱中回复客户技术邮件。
Working knowledge of service products and field service territories.
服务产品和现场服务领域的工作知识。
Deal with service invoice, copy, scan, archive, delivery.
处理售后服务发票,复印,扫描,存档,邮寄
Create LH tickets for engineers in CRM system everyday
每天在CRM系统中创建移液器服务订单
Support to service AR collection
支持售后应收账款的收集
2. Other tasks on request 其他任务要求等
任职要求:
Education: College degree in administration, business or natural science edc.
Good English skills in writing, read and translation
Strong communication and interpersonal skills
Ability of administrative work
Familiar with MS Office (Excel, Word)
Good Team player and can work under pressure
浦东新区浦建路76号由由国际广场1702-1707室
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