Job Summary职位概述:

Responsible for  the  second  level  technical  support

负责二线技术支持

Main  Tasks & Responsibilities主要工作职责  :

1.Provide 2nd level support cross-region , handle the difficult technical problems  according to escalation process under  the support  of  technical  principal  or technical  lead

在技术主任或者技术主管的带领下,提供二线的技术支持，帮助一线团队处理解决疑难技术问题。

2. Conduct product technical training for Application Specialist / Engineers/Distributor’s Application Specialist/update products information promptly under  the support  of  technical  principal  or technical  lead

在技术主任或者技术主管的带领下,对一线应用支持，维修工程师和经销商的应用支持提供技术培训，及时更新产品资料。                              

3.Attend   the application  team to do some   workshop,  share  the experience , promote  the ap ability under  the support  of  technical  principal  or technical  lead

在技术主任或者技术主管的带领下,参与应用支持团队经验分享，提升应用支持团队能力。

4. Assist  the application  specialist   to  support  the customers in the interpretation of test results

协助应用支持人员对客户测试结果的解释。

5. Implement company strategy  and SOP, work with sales and MKT closely, cross function communication and cooperation, achieve company goal.

执行公司的SOP和战略，与市场和销售部门紧密合作，共同达到公司既定目标。

6.Assist in yearly budgeting exercise and prepare monthly report.                            

协助制定年度计划，提交月报                               

7.Ensure service activity in full compliance to SHE policy.                                

确保服务活动符合SHE的要求。                          

8.Other task assigned by line managerBusiness and Behavior in Competition                          

部门经理安排的其他任务                               

9.Conduct business in full compliance to Behavior in                              

遵循商业行为准则，合法合理开展业务活动