Job Description:
- Handle project cargo (flat rack, open top) booking requests exporting Asia.
- Coordinate with OP/Vessel Planner/Sales teams/Other department for smooth cooperation;
- Send PCT shipments (B/A) release instruction and monitor PCT(OT,FR) cargo status;
- Distribute and reply emails timely in shared mailbox;
- Keep SOP updated for the assigned tasks;
- Handle phone with proper etiquette according to company standards;
- Enhance customer satisfaction from customer visit and survey;
- Carry out any other ad-hoc tasks assigned by the team leader

Job Requirement:
- University Graduate, Good communication skills and teamwork;
- Customer Oriented, Proactive and willing to take ownership;
- Good problem solving skills;
- Constant care on all processes;
- High compliance of business practices and regulations.
- Project cargo (flat rack, open top)  experience is preferred.

工作内容
- 处理亚洲出口特种箱（平板箱，开顶箱, 超大件货物）订舱需求。
- 能够与操作/销售/其他区域的同事 进行紧密有效的沟通
- 及时放舱给订舱人， 并做好后续跟踪
- 及时回复客人的电邮
- 保证并不断提高日常工作质量
- 有礼节， 并符合公司规定地与客人， 或者公司内部人员进行有效沟通
- 从客户访问和调查中提高客户满意度
- 能够执行团队领导交办的其他特殊任务

职位需求
- 大学学历， 有良好的沟通技巧和团队精神
- 以客户为导向，积极主动。
- 善于解决问题
- 工作认真仔细
- 遵守商业惯例和法规
- 有处理过特种箱（平板箱， 开顶箱，超大件货物）或相关经验者***