职位描述：

1、及时处理品牌代表和顾客的退货授权和反馈等相关事宜

2、提供即时的售后查询（保修/短装/丢失的物品，等）

3、熟悉SAP系统，确认仓库相关事项

4、记录客户疑问，追踪订单情况

任职要求：

1、性格外向，具有自我发展、自我挑战的主观愿望；

2、每周4天，持续5个月

3、相关专业实习生优先考虑，prefer女生；

4、普通话标准、流利，反应灵敏；

5、热爱工作，有较强的抗压能力。

Kering, world leader in apparel and accessories, which develops an ensemble of powerful brands across the Luxury and Sport & Lifestyle segments, for the Shanghai office of his Eyewear Division is looking for a Customer Service Intern

  Start on:  July

  Duration:6months

  Location: Shanghai - China

  Contract: Internship contract

  Time:  part-time

Mission

We are looking for a passionate candidate to join our Customer Service team with the mission of supporting the Sales Team around China in order to provide the best service to our customers, which you are able to have the head to toe knowledge about Kering eyewear.

In a fast-paced, start-up environment, the candidate will work in conjunction with different departments here in China and Head Quarter in Italy, playing an active role into Customer Service Supporting Project.

Key Responsibilities

   Process the return authorization and feedback to brand ambassador or the clients in time.

   Provide immediate action to after sales queries (warranty return/short shipment/missing items, etc.)

   Key in the POP order to SAP and sending the outbound delivery notification to the warehouse.

   Prepare the document for the customs clearance purpose.

   Pick up the ‘no response ' calls and record the queries .

Ideal Candidate

   Personality : Detail oriented/Knows how to prioritize tasks/Good communication skills

   Languages skills: Fluent in English and Chinese

   IT skills: Full working proficiency for Excel/ SAP user experience (preferred)

Equal Opportunities

Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values.