IT Service Desk

昆山 150-150/天 六个月以上 本科 ≥3天 留用 招聘人数: 2

职位诱惑工作地点在昆山,外企工作氛围

职位描述

Responsibilities:
-Work closely with IT workplace manager in APAC for delivery of IT services.
-Accountable for daily operations of workplace and service desk services
-Ensure service availability, performance, usability, affordability and security
-Escalations handling and issue resolution
-Upgrades, enhancements, and replacements
-Provide service desk support
-Service Desk Services include:
1.Call Support
Accept call in reaction time align with SLA.
Support end user in APAC by telephone.
2.Ticket Support
Collecting all necessary information in the call and create tickets in the system for call-in customer.
Filtering tickets and solve the issues in ticketing tool as 1st level.
Escalate to the responsible queue organization if it’s not in the working scope.
Observe and track the ticket progress after escalate.
3.1st Level Support
Manage application user accounts
        Create / Disable / Delete / Unlock account
        Password reset
Manage user permissions.
        File / Printer / Wireless / etc…
PC Help Desk support.
Software Installation / Salesforce chatter / Citrix sharefile / VPN / MS Office / Printer / Anti-virus / patching / etc…
Mobile phone support.
        Support IPhone IOS clients for company apps.
4.New support point documented and trained by 2nd level support.
5.Report
Generate weekly / monthly hotline report for summarize the efficiency and quality.
Collecting and sharing information for knowledge base and provide the evidence for improve efficiency and process.
Requirements:
? Around 1+ year experience working in IT teams with an operations environment
? Good communication skills in the English and Chinese language
? Customer-oriented minded
? Work strictly in accordance with rules and procedures
? Good team spirit and working enthusiasm, eager to learn new technology
? Education in IT or relevant major
? Proven teaming skills working together with individuals from other cultures
? Self-motivated even in high pressure situations
? Ability to interact with users and customers at all level
? Good understanding of service desk technology
? Ability to performing hands-on administrative tasks if/when needed
? ITIL certifications preferred

发布时间 2018年04月27日
截止时间 2018年05月27日
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瑞仕格物流设备(昆山)有限公司 招聘认证企业

50-150人

外资企业

http://www.kuka.com

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江苏省昆山市莱斯路1号

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