Summary:

Currently we are looking for a sales support intern with good English capability. This is a four-month internship. He/She will be engaged in projects working together with Key Account Managers and Creation team as well, which would be a good platform to understand how the Flavor business works, especially for a big global account. The intern will support regional account manager and will have lots of cross team communication work. This internship will give you exposure to a unique industry where science and creativity intersect.

Key responsibility:

1. Order Processing 

1.  Requesting/creating all master data for New Wins, including requesting the creation of Sold-To customer, creating the listings, info-records and pricing;

2. Creating the sales order in SAP directly,

3. For confirmed orders created by the Sales Office, Sales Service will send the order acknowledgement to the customer; 

4. Communicating changes in order status as needed to relevant parties;

5. Assist Customer Service and Finance as needed with issues concerning Credit Terms and Outstanding Payments with clients to ensure commercial is always aware of issues that may have a fundamental impact on the commercial relationship

2. Complaint Handling

The position will be responsible, in coordination with CS and the Account Manager, for the handling and resolution of Quality-related complaints arising out of supply, as well as the coordination of the return of goods where necessary.

3. Sales Service Support

1. Assist account manager in following up projects, samples and quotes etc.

2. Assume responsibility for service of non-key accounts to allow Account Managers more time to focus on Key Accounts;

Requirements:

1. Students who will graduate in 2018 or 2019 in any major, preferably in Marketing and Business;
3. Be excellent in both oral and written English
4. Customer-oriented, service-minded and a good team player;
5. Stable, patient, careful and can work at least 3 days per week for 4 to 6 months.