前台接待的特殊职责是给病人留下良好的第一印象，这将对公司长远的发展有积极影响。他们是与病人或来访者接触的第一线员工，所以他们必须对所有人都友好、专业、有帮助。他们负责接听和转接所有来电，接待病人和来访者，回答问询并提供关于看诊的信息。

1)      To have a good understanding of the Japanese language.

日语语言能力优秀。

2)      To speak slowly and clearly, always using good English pronunciation.

说话语速适中、语调清晰，日语发音标准。

3)      To be polite and friendly at all times, always greeting patients warmly and cheerfully.

待人礼貌友好，总能热情地接待病人。

4)      Be able to meet and interface professionally and pleasantly at reception both in person and when answering the phone.

在当面和电话的沟通中都能保持专业和礼貌。

5)      Receive and direct all incoming and internal phone calls. To transfer all calls to the appropriate extension, ensuring that the caller is connected to the person required.

接听所有的外来或内部电话。正确转接电话，确保来电者被接至要求的分机。

6)      Register patients. To have good computer skills and general office knowledge.

病人登记。拥有良好的计算机和常规办公室技能。

7)      Schedule appointments and take phone messages accurately.

正确地进行预约与电话留言。

8)      To phone patients confirming appointments and to schedule various follow up appointments.

致电病人确认预约，并确定之后的预约。

9)      Assist all patients and visitors with general information and referrals to all enquiries.

协助病人获取常规信息，或将问询转由相关人员解答。