企业介绍：

世界五百强企业。美国安泰保险金融集团是世界上历史最悠久的健康保险公司之一。在美国，该公司在医疗、牙科、药物以及人寿和团体残疾保险利益行业位居前列。

Be responsible for 400 hotline, providing professional services for inquiries, receiving suggestion / advice / claim from customers, and make proper records;

To coordinate and follow up checking and making health checkup reservations for customers;

To collect information/feedback from customer and the market, as well as provide constructive advise and suggestion for improving customer service procedures and standard;

To monitor the projects’  implementation status and prepare periodical  reports and data analysis to help sales take action to raise the participation rate.

To master the rules for setting up projects in scheduling portal and raise improvement suggestion for upgrade the system;

Handle complaint cases and coordinate with internal team and vendors to deal with complaint cases well;

Strictly follow Company internal customer service policies;

Other tasks assigned by direct superior

Background/Experience Desired

1.Experience in a production environment.

2.Customer Service experiences in a transaction based environment such as a call center or retail location preferred.

3.College degree or above.