上海迪士尼度假区是中国大陆首家迪士尼度假区，是一个朋友和家庭可以共同远离平淡生活的全新世界，充满梦幻、想象、创意和冒险。度假区包括一座富含全球迪士尼悠久传统又有中国独特魅力的主题乐园，两座主题酒店，一座大型零售、餐饮和娱乐区以及一系列的娱乐设施。 度假区位于上海浦东。 在创建这一神奇目的地时，我们也在寻找各种世界级的专业人才，包括一线演职人员以及创新的开发团队来帮助我们实现计划。

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and family can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort includes a park designed in the rich tradition of Disneyland theme parks around the world with the uniqueness and beauty of China, two themed hotels, a large retail, dining and entertainment venue and an array of recreation facilities. The resort is located in Pudong, Shanghai. As we create this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

主要职责Key Responsibilities

• 协助上海迪士尼度假区销售服务部完成内部协作沟通/销售问题解决/日常办公支持等相关工作。

（1）协助销售服务部与客户经理/客户/及其他业务部门沟通协作，保证合同签约/团队订单处理/销售系统建立等工作的顺利完成；

（2）及时回复客户的提问或求助邮件，协助解决销售过程中出现的特殊问题，以及由特殊原因造成的退款问题处理；

（3）帮助团队准备和管理相关合同/团队订单/客户问题汇总等其他相关文件；

（4）安排会议并准备相关的文件资料。

• To support sales service team of Shanghai Disney Resort (SHDR) to accomplish internal coordination, sales trouble shooting and daily office administration work accordingly;

(1) To assist sales service team to sign contract/fill in TSO(Ticket Sales Order)/set up accounts in CLOTA system, coordinate with our partners, account managers and other lines of business for various projects as well as daily work in the office;

(2) To assist sales service team to trouble shooting, to help solve the special issues and related refund problem, as well as reply to our partners’ E-mail in time;

(3) To assist sales service team to management and archiving the Contract/TSO (Ticket Sales Order)/Issues and Action Log;

(4) To assist to arrange various meetings and prepare various kinds of related documentations & relevant materials.

资格要求Required Qualifications

• 对迪士尼核心价值观的了解与认同

• 良好的沟通能力和执行力

• 拥有积极的态度，勤奋高效

• 以目标和细节为导向，细心耐心

• 良好的英语读写说能力

• 熟练使用office办公软件

• 在校大学生，保证一周三~五天

   

• Basic acknowledgment of Disney core value and Shanghai Disney Resort

• Good ability of communication and executive power

• Diligent and efficient with positive attitude

• Target and detail-oriented with good patience

• Good spoken and written English

• Proficiency in Word, Power Points, Excel and Outlook

• College students, undergraduate or higher, 3-5 Days per week (weekdays)