职责

Responsibilities:

·     通过优质服务，体现公司形象

Presents company image through excellent service

·     执行前台工作流程，接待、送别来访客人，管理并发放访客卡

Implements reception working procedure, receives and farewells the visitors, manages and gives out visit cards

·     解答访客问询，处理顾客投诉

Answers client inquiries and deals with complaints

·     接听、转接电话

Answers and transfer calls

·     接收、转交、发放信件、物品

Receives, forwards, issues letters and articles

·     负责预定会议室、视频和音频会议

Be responsible for booking the meeting room, video conferencing and audio conferencing

·     执行应急预案

    Implements emergency plans

·     依据相关流程，接收、登记、分拣内部递送信件和快递

Receives, registers and sorts the internal letter and express mail

·     负责外发邮件的邮资支付，快递公司、邮局的联络及派送

Does franking job for outgoing mail and dispatch mail to GPO

·     更新信封、信纸格式

Be responsible for updating and changing the format of envelop and writing paper

·     销毁作废的信件

Destroies the invalid letters

·     回答顾客问询

Answers the customers’ inquires

·     保证工作区域环境清洁、卫生、有序

Keeps the work areas clean and in order

要求：

1. 良好的沟通能力，团队意识和服务意识

2. 能够适应高节奏的工作环境和并关注工作结果

3. 处理紧急事件的能力

4. 普通话发音标准

5. 英语的口语流利

6. 基本的电脑办公软件操作能力