PPosition Summary:

An Intern for Hotel Operations as analysis assistance and daily work flow support.

Essential Duties and Responsibilities:

1. Assist monthly Medallia guest comments coding report analysis and filing

2. Assist basic translate of guest complaint, TA/charter comments and other related guests satisfaction feedback data.

3. Arrange meeting/conference call arrangement including meeting schedule, meeting room block and appointment set up. Remind Director about daily calendar schedule arrangement.

4. Prepare meeting agenda, participate invitation, assist with meeting minute’s record and follow up filing.

5. Admin assist of stationary inventory and ordering, work station system set up.

6. Filing regular ship voyage reports, monthly hotel operations assignments sheet and other documents related.

7. Coordinate with Reception Admin for all aspects of travelling arrangement, including visa application, hotel/flight reservations and transportation arrangement.

8. Coordinate with Call Center and Trade Services about ship visit FVR and onboard cruising ECCR application and documents preparation.

9. Admin assist of presentations, exl documents and correspondence in a timely and accurately manner.

10. Assist work flow sorting property according time line, remind any urgent incoming calls, emails replication, tracing project.

11. Arrange monthly team building, invitation and reservations.

12. Assist other hotel operation admin function assignments as requested.

Qualifications:

Bachelor Degree, Fluent English, Proficient in Exl & PPT MicOffice software.

Knowledge and Skills: 

Full regular 3/4 working days available from Monday to Friday is preferred