Technical Support Engineer
上海
400-700/天
六个月以上
本科
≥5天
留用
招聘人数: 2
职位描述
Responsibilities:
• Innovations LMS support and installation.
o Install Innovations, our Lab Management System and train customers in its functionality
o Develop and maintain project plans in Smartsheets (Project management software)
o Provide first line support to customers in Asia, Europe & Australia
o Liaise with customer. Troubleshoot critical and urgent issues
o Extoll the virtues of the new system and build confidence in Ocuco and the Innovations product
o Become the Innovations application Guru.
• Additional functions
o Testing of new software
o Documenting installs
The successful candidate will have
• An IT related degree
• Fluency in both Mandarin and English
• A proven ability to follow processes & procedure
• Ability to learn new technologies quickly and problem-solving skills.
• Good Cx service & presentation skills
• No restriction on travel
• Self-motivated, able to work on own initiative & take ownership of tasks
The ideal candidate might also have
• Training experience or qualification
• >2 years Optical or IT industry experience