JOB SUMMARY:  Resolve client technical issues to return the client to productivity as quickly as possible; adhere to signed service level agreements with Business Units.

MAIN JOB DUTIES/RESPONSIBILITIES:
Provide IT help by phone, emails and Desk-side support
Isolate and determine root cause of technical problem based on client input and remote management technology
PC deployment, configuration and distribution
Assist with the testing of new or upgraded PC software and hardware releases as requested
Asset Management tasks to maintain hardware and software
BASIC QUALIFICATIONS / EDUCATION REQUIRED
Junior or senior students in University or College
Major in Computer Science, Management of Information System is preferred

SPECIALIZED KNOWLEDGE REQUIRED
General IT knowledge (Windows 7 /10, Office 2010/2016)
Interested in IT technologies
DESIRED/PREFERRED QUALIFICATIONS
English reading skill is a must
Communication and interpersonal skills
Team work skills
3-4days/week and can work for over 6 months

Mentor很靠谱，会根据实习生的能力调整工作的强度与内容。例如同学学习能力强且积极性高，mentor会根据情况带领实习生在主要工作之余，尝试相关数据分析等更核心的IT工作；再例如同学如果在工作中体现出较强的英语能力，mentor也会试情况教授更多的全球IT知识与技能。故实习生的工作将视他的能力与心态具备一定弹性。

如表现良好，可提供转正机会。